Expedia Inc.’s companies operate more than 100 branded points of sale in more than 60 countries and also power travel bookings for over 10,000 partners such as airlines and hotels, consumer brands, and high traffic websites.
Expedia inc were in need of a platform to communicate guides and information to their conglomerate of hotels worldwide. This posed many issues with localisation being the main one. Due to the scale of the user base, the entirety of the LMS would need to be localised to multiple countries. Additionally, Admin required the need to upload and control the content and language packs appropriately.
Expedia EPC Help Centre was built with globalisation in mind. All content is categorised and grouped into collections, then topics, pages and finally items, making the site easy to navigate from any country. The LMS also communicates with the Salesforce.api in order to obtain hotel information.
Admin can upload system languages via an XML file or through manual input and then assign it to the appropriate content. This allows admin to fully control what content is available to which group of hotels.
This can be further adapted using audiences. The site also features ranked searches to make navigating the site as easy as possible for Expedia’s broad user groups. The UX of the site was a high priority and the designs (supplied by Expedia Inc.) and the meticulous site build reflects this.